Are Members Really Survey Shy?

There is sometimes concern that the Members' are tired of surveys and don't like being asked to offer their opinion.  However, we often ask Members to rate the survey process as part of our review and overwhelmingly they support this opportunity.  They particularly like being able to offer their input confidentially.  Routinely, the response to a Membership Satisfaction Review should be approximately 60% of the Membership or more.  Since the Members have a stake in the operation, when given the chance to tell you how to improve their enjoyment of the Club, they seem to welcome the opportunity.